Other questions?
Contact the ICP Help Desk at ICPHelpDesk@API.org or call 1-877-562-5187.
Announcements
Texting Now Available for ICP
ICP is pleased to announce that texting is now available as another form of contact by dialing (202) 682-8449. The text prompts may be able to address your issue, but you will have the option to text directly with an ICP representative by pressing 7. As always, ICP is still available through email at Inspector@api.org and by direct phone call at (202) 682-8064. As a reminder, the hours of operation are 8:30am - 4:30pm ET, Monday - Friday.
Introducing Instant Scoring
Starting with the April 2024 exam window, ICP will provide instant scoring following most computer-based exams. Candidates will receive score reports via email from Prometric within 24 hours of testing. Score reports can be viewed online by visiting https://scorereports.prometric.com. Please have your Prometric exam confirmation number ready to access your scores. Final results will be uploaded to the ICP portal within 3 business days and certifications issued for applications without deficiencies. For more information, read the full announcement.
Note - ICP reserves the right to cancel scores and certification for any candidate who violates API’s legal agreement, terms and conditions, or code of conduct.