Continuing Professional Development (CPD) Hours
For candidates recertifying for their 510, 570, and/or 653 certifications, please review the CPD Guidance Document, which provides additional information on acceptable activities.
Program User Guides
Please review the latest information on the ICP website for the complete listing of all programs, exam schedules and fees, and ICP policies.
We also recommend that you take a few minutes before creating an application to read the user guide for the program you are applying for. Click the appropriate link below:
Other program guides will be developed in the future.
Customer Service and Technical Issues
If, after reviewing the ICP Policies section of our website, you have a question regarding the application process, employment verifications, exam information, certification, or payment, please contact ICP customer service by phone at +1 (202) 682-8064 or by e-mail at inspector@api.org. Customer service is available Monday – Friday from 8:00 am – 5:00 pm Eastern Time.
If you are experiencing problems with the website, or need assistance to log into your account, please contact the API Helpdesk by phone at +1 (877) 562-5187 or by e-mail at ICPHelpdesk@api.org. Please also ensure that you are using an updated web browser and a desktop computer (not a mobile device), and that you have a stable internet connection while logged into the ICP Portal.
Accessing Recertification Quizzes
If you need to take a recertification quiz and do not see the quiz alert link, click "Return to myAPI" at the top right of the webpage, which will take you to the myAPI Dashboard. Then, click the "ICP Quiz" tile on the myAPI Dashboard. This will take you to the recertification quiz area. If you still need assistance with this, please contact customer service.
Changing Your Log-in Email (Username) or Password
Click "Return to myAPI" at the top right of the webpage, which will take you to the myAPI Dashboard. Follow the guidance there to change your log-in email/username or password. (To return to the ICP Portal without making any changes, click the "ICP" tile on the myAPI Dashboard.)
Changing the Name on your Account
To request a name change, candidates must send a copy of a government-issued photo ID, in English, of their new legal name to inspector@api.org. If making the request due to a legal name change, the candidate must send in the old Government ID with their original legal name, their new Government ID, and the official name change documentation. ICP staff will review the information for final approval of the name change.
